One of the criteria we use to evaluate antivirus products is resource utilisation. The impact of resource utilisation was aptly illustrated in a roll-out of Bitdefender that we did earlier this year.
We rolled out Bitdefender GravityZone Business Security across a network of 800 users to a company in the tourism industry. The head office in Sandton, Johannesburg, had about 300 users while their various branches in Cape Town, Durban, Botswana, and numerous other countries spilt the other 500 users.
Issues with Antivirus
They had an existing well-performing antivirus product, but the IT Manager and the Antivirus controller were concerned about the following:
- It was very difficult to see what versions of the software were deployed at the various branches.
- Sometimes the antivirus servers didn’t report back properly on what had been scanned and what software had been updated.
- The performance of the machines when a scan was being performed.
- Amount of time the Antivirus Controller spent dealing with the various aspects of scanning, deploying and managing the AV.
- They were concerned about ransomware and malware that might sneak in and they wouldn’t be fully covered.
- They needed full disk encryption for laptops that were leaving the premises with confidential, company data.
During the POC
We demonstrated that the single pane of glass, that Bitdefender presents you with, allows you to deploy and manage all your endpoints from wherever you are; so long as you have an internet connection. Once all the firewall settings had been sorted out, so that the deployment could happen, Bitdefender’s AD integrator was able to deploy to machines that were connected to the Active Directory just by providing a password.
After the roll out the client fed back to us the following on the product and the effect it had on their environment.
With their previous antivirus product, their support calls would double whenever they ran a scan of the network. This was because users were calling to complain that their machines were slow as a result of the resource drawdown that was happening during the scan. Naturally, this also impacted on their IT staff because they were having to field this increase in calls. Once Bitdefender GravityZone Business Security was installed, these calls dropped off and the IT department saw no increase in calls related to Bitdefender operations.
When they were running the previous Antivirus, the AV Controller was manned by a dedicated staff member in the IT department who updated and managed the 800 users and their AV needs, but once Bitdefender GravityZone Business Security was installed they were able to redeploy that staff member to more strategic areas as he was now spending very little time per week dealing with issues.
Real-World tests of Bitdefender
In this way, our experience confirms the independent testing and findings of AV-Comparatives https://www.av-comparatives.org/tests/performance-test-june-2019/ that says that Bitdefender is very resource-efficient. And that when you are comparing the real-world protection AV-Comparatives https://www.av-comparatives.org/tests/real-world-protection-test-enterprise-march-june-2019-testresult/ Bitdefender was the top protection again.
To have a client experience such a positive effect on their network was really gratifying, but when they commented “thank you for the exceptional service provided” about our performance during our project assessment we had big heads for days.
OSH.co.za is a Bitdefender Silver partner, the highest-ranked reseller in Gauteng, South Africa, make sure you get in contact with us on this page. https://www.osh.co.za/bitdefender-gravityzone/or by emailing us on [email protected].